Shipping policy

Shipping PolicyAt VELZZA, we are committed to providing a seamless and transparent shipping experience for our customers across the United Kingdom.1. Free UK ShippingWe are pleased to offer Free Standard Shipping on all orders delivered within the United Kingdom. There is no minimum spend required to qualify for free delivery.2. Order Processing TimeAll orders are processed within 1–2 business days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.3. Delivery EstimatesShipping charges for your order (if choosing a premium service) will be calculated and displayed at checkout.Shipping MethodEstimated Delivery TimePriceStandard Shipping3 – 5 business daysFREEExpress Shipping1 – 2 business days Note: Delivery times are estimates and not guaranteed. Delays may occur during peak seasons or due to courier service disruptions.4. Shipment TrackingWhen your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.5. Delivery AddressPlease ensure all delivery information is correct at the time of checkout. VELZZA is not responsible for orders that are undeliverable due to incorrect or incomplete address information provided by the customer.6. Damages and Missing ParcelsIf you received your order damaged, or if the tracking shows "Delivered" but you have not received your package, please contact us at bernardhachimi@outlook.com within 7 days of the recorded delivery date so we can investigate with the carrier.7. International ShippingAt this time, we primarily serve customers within the United Kingdom. If you are ordering from outside the UK, please note that your order may be subject to import duties and taxes which are the responsibility of the customer.